Harbor — an AI concierge for logistics ops
A conversational agent that reads shipment data, flags anomalies, and drafts customer replies before the ops team wakes up.
Harbor Freight Co.
AI
Challenge
Ops was drowning in ticket triage. Nights and weekends were the worst — and mistakes there cost the most.
Approach
We shipped a RAG assistant grounded in the last three years of shipping data, wrapped in strict guardrails and an audit trail.
62%
Tickets automated
17m → 40s
Avg. response
+21pts
Customer CSAT
Next case study
Lotus Tours — Sri Lanka's story, one journey at a time
A modern corporate travel website for Lotus Tours Sri Lanka — showcasing tour packages, destinations, and transportation with a seamless inquiry and booking experience.
Let's build the future together
You bring the ambition.
We bring the ship.
A 30-minute call. No pitch deck, no follow-up funnel — just a real conversation about what you want to build.